Returns Policy

1. We warrant our products for one year under normal, non-commercial use. Defective products may be replaced if returned within 1 year from the date of purchase. If products do not work properly, please contact us immediately to resolve your problem. Do not return them directly to us without getting a Return Merchandise Authorization(RMA) number. It may make us difficult to find your transaction record so as to delay exchange or refund process.

2. Defective products must be returned within 30 days from the RMA issuing date. Otherwise no replacement or refund will be made.

3. If the products are over the warranty period or misused, it will be void to get a replacement or refund.

4. This warranty does not extend to devices, such as computers, that are powered by our battery packs. We shall not be held responsible for the improper use of our product(s).

5. The original shipping, handling and return postage will not be refunded.

6. Should you change your mind after purchase, please contact us immediately We will cancel your order as your request. However, if your order has been shipped out, you will be responsible for all the shipping cost(including the original shipping, handling and return postage), and 10% restocking fee will be charged. To return the product(s), you can refuse to accept the product(s) or contact our customer service department for a Return Merchandise Authorization(RMA).

7. We try our best to make you get desired products as soon as possible. In case you receive wrong products due to our shipping mistake, please contact our customer service department for exchange or refund. We will make exchange or refund arrangement after receiving the return products.

8. Prior to returning our products, email us for a RMA and complete the instructions on how to ship the product(s) back to us.

Return Policy FAQs

1. Can I return or exchange an item?
Yes. Please review our Return Policy above to find out about returns and exchanges.

2. Can I return any product for any reason and receive a full refund?
No, we can't refund shipping and handling cost unless we shipped wrong item(s).